Refund policy
Return & Refund Policy
At Dejabrew, LLC, we want you to be happy with your purchase. Please review our return and refund policy before placing your order.
Returns
We accept eligible returns within 30 days of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange, except where required by applicable law.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and have its original tags attached.
All returns must be approved before items are shipped back. Please contact us at oneilldejabrew@gmail.com before returning any merchandise. Returns sent without prior approval may not be accepted.
Non-Refundable Items
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Gift certificates
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Sale items: ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS, except where required by applicable law.
How to Request a Return
To request a return, please email us at oneilldejabrew@gmail.com with your order number and the reason for your return.
If your return is approved, we will provide instructions for shipping your item back.
Return Address:
Dejabrew, LLC
1100 East Douglas Street
O'Neill, NE 68763
Please do not send merchandise back before receiving return instructions from us.
Refunds
Once we receive and inspect your returned item, we will email you to notify you whether your refund has been approved or denied.
If your refund is approved, it will be processed to your original payment method within 3 days. Please allow additional time for your bank or payment provider to post the refund to your account.
Original shipping charges are non-refundable, except where required by applicable law or when otherwise agreed by us.
Late or Missing Refunds
If you have not received your refund, please:
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Check your bank account again.
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Contact your credit card company, as processing times may vary.
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Contact your bank to ask whether the refund is pending.
If you have completed these steps and still have not received your refund, please contact us at oneilldejabrew@gmail.com.
Exchanges and Damaged Items
We replace items only if they are defective or damaged.
If you receive an item that is damaged or defective, please contact us at oneilldejabrew@gmail.com before sending it back. Include your order number, a description of the issue, and photos if possible.
We will review the issue and provide instructions for the next steps. Approved exchanges or replacements will be handled on a case-by-case basis.
Gifts
If an item was marked as a gift when purchased and shipped directly to you, any approved refund will be issued to the original purchaser and original payment method.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser and original payment method.
Return Shipping
Customers are responsible for return shipping costs for eligible returns. Original shipping charges are non-refundable, except where required by applicable law or when otherwise agreed by us.
We recommend using a trackable shipping service or purchasing shipping insurance when returning an item. We cannot guarantee that we will receive an item returned without tracking.
If you have any questions about our return policy, please contact us at oneilldejabrew@gmail.com.
Dejabrew, LLC
1100 East Douglas Street
O'Neill, NE 68763
Email: oneilldejabrew@gmail.com